Career Focus

Talented Customer Service Representative specializing in mobile platforms seeking opportunity to bring enthusiasm for creative solutions to an exciting startup.

Technical Support Representative skilled at resolving complex customer service issues in a timely manner. Award-winning retail sales and customer service expert. Consistently meets commission-based sales goals.

Retail sales professional who excels in fast-paced, deadline-driven environments. Client-focused with broad knowledge of Mobile Software

Mathematical aptitude
Perfect attendance record
MS Office proficient Accomplished with mobile devices

Summary of Skills

Troubleshooting proficiency Patient and diligent
Vast technical knowledge IOS expert

Accomplishments

Promoted to Lead Sales Representative within 6 months
Received award for customer service recognition and ability to work well with the other team members. Acquired over 60 new customers in 2015.
Fulfilled all supervisory duties when Store Manager was on vacation.

Professional Experience

Retail Sales Consultant
AT&T Corporate
Worked closely with company executives to identify new business opportunities and routinely participated in the sales process.

Communicated with customers, employees and other individuals to answer questions and explain information. Computed sales prices, total purchases and processed payments.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Explained information about the quality, value and style of products to Influence customer buying decisions. Evaluated competitors and performed market research.

Established new customer accounts. Achieved $1500 monthly sales goals.

10/2015 to Current Oakland, CA

Lead Retail Sales Representative
Sprint Corporate
Cold-called prospective customers to build relationship.

01/2013 to 10/2015 Emeryville, CA

Greeted store customers promptly and responded to questions with knowledgeable service. Completed documentation for product and service sales.
Generated high volume of referrals.
Maintained productive relationships with existing customers through exceptional follow-up after sales. Prepared and presented technical proposals for clients.

Retail Sales Associate
Macy's
Described use and operation of merchandise to customers.

Received and processed cash and credit payments for in-store purchases. Exceeded targeted sales goals by 200%.

01/2008 to 01/2011 San Leandro, CA

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Created strategies to develop and expand existing customer sales, which resulted in a 300% increase in monthly sales.

Associate of Arts: Buisness Laney College
Studied Business for one year

Did not complete due to Financial Obligations

2013

Oakland, CA, USA

Professional Affiliations

Free and Accepted Masons of California Lodge #61