EDUCATION

Tidewater Community College, Norfolk/Portsmouth Campus

August 2017, Applied Science Degree in Medical Administrative Assistant

EMPLOYMENT

DOMA Technologies, 2875 Sabre Street, Suite 500, Virginia Beach, Virginia

Medical Documentation Reviewer, October 2017 to April 2018.

Reviewed and processed medical documentation sent by healthcare providers for veterans who were approved by the Veterans Administration Centers. Perform highly accurate data entry of personally identifiable information, also some outbound calling and high productivity rate.

United Parcel Service Supply Chain Solution, Virginia Beach, Virginia

Scanner/Data Entry, July 2007 to April 2009

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 Operated computer with a flatbed scanner and scanned documents into a computer storage system for retention purposes. The quality of the work was checked throughout the process of scanning to make sure each copy was legible. Once documents were scanned, file numbers were assigned to each file. Basic maintenance was performed such as refilling toner and paper. A paper track of all completed work was kept, High productivity rate, call center environment.

AAA of Tidewater, Norfolk, Virginia

Call taker/Dispatcher, December 2001 to June 2007

 Operated computer to receive and dispatch emergency roadside service calls for AAA members and non-members. When information was received, it was relayed to the appropriate technician by phone or radio according to their abilities and designated area.

 Communicated with the driver and the individual customer making sure their situation was handled to their satisfaction, if not had to do some problem solving. Documentation had to be made on every call. Call center environment with high call volume.

MILITARY BACKGROUND

United States Army from May 5, 1975 to May 4, 1978. Administrative Specialist, Pentagon Counterintelligence Force, Washington, D.C.

• Microsoft Word 1 years by 2017
• Excel 1 years by 2017
• Access 1 years by 2017
• Power Point 1 years by 2017

• Associates
  Medical Administration at Tidewater Community College
  2013 - 2017
• Associates
  Medical Administration at Tidewater Community College
  2013 - 2017