OBJECTIVE

To obtain a position as a Merchant Marine Specialist where my experience of 15+ years in the work force can be used as asset to provide exceptional customer service

CORE PROFESSIONAL STRENGTHS

• Negotiation and persuasion skills -  Strong Leadership  

• Excellent customer service skills -  Working with diverse cultures

• Astounding verbal/written communicator -  Strong Leadership skills

• Proactive strategic Planning  -  Team oriented professional

• Training, coaching, motivating -  Organization, scheduling, Time-management

• Stocking Organization                                  -  Authorized Equipment Speciali

• CDL Class A License                                  -  TWIC (Transportation Worker ID Credential)  

• Passport with 4 YR                                     

• MMC & Medical Certificate  

• Proficient in Software  (Microsoft Word, Internet, Visio, excel, PowerPoint and email)

• Languages:  Fluent Speaking in English, French and minimal  Spanish

EDUCATION

• Bluewater Maritime School       

Certificates in Various Courses (attached with resume)   2016                                        

• ITT-Tech  Jacksonville, FL           

Bachelors of Science  in Criminal Justice2013

• ITT-Tech  Jacksonville,  FL

Associates in Science  in Criminal Justice2011

• SOS Academy High School-Jacksonville, FL            

High School diploma2005

HIGHLIGHTS OF EXPERIENCE

• Customer Service Representative for Foot Locker South Regional Office

• Phone and Web Dispatcher for Sylvain Trucking LLC

• Directly/indirectly raised $10 thousands dollars for charity on a yearly basis from 2003 to 2014

• Manager of the Year 2009, 2011, 2014 and 2015 ( Foot Locker)

• Top sales person for 2011, 2014 (Foot Locker)

• Customer Care for 2010, 2013, 2014 ( Foot Locker and Sylvain Trucking)

WORK EXPERIENCE

Sylvain Trucking LLC, Jacksonville, FL            Jul 2015- Present                  

Customer Complaint Representative

• Phone and Web dispatcher

• Yard dog - helping with trucking yard complications

Foot Locker, Jacksonville, FLFeb 2003-Jun 2015

Store Manager    

• Work and train new staff members

• Handled customer complaints, returns and exchanges.

• Conducted cash transactions with customer base.

• Assigned staff weekly work schedules, bookkeeping duties

• Managed the customer marketing aspects of credit card application process.

• Proven ability to complete assignments timely and accurately

Krispy Kreme, Jacksonville, FLMay 2001-Feb 2004

Team Member

• Politely engaging in suggestive selling techniques

• Providing Excellent Customer Service internal and external customers

• Restocking products to guarantee freshness

• Accepting payment for product and delivering correct change, cashier

• Unloading delivery trucks

• Responsibilities for loading and stocking

Babies R Us Store, Jacksonville, FL Apr 2002- Sept 2005

Customer Service Representative          

• Processes paperwork/invoices/reports pertaining to the area of responsibility 

• Prepares receiving packets, reconciles overages/shortages/damages Operates a variety of office equipment

• Communicates with internal/external people to efficiently complete

• Loading and stocking supplies and equipment

UPS, Jacksonville, FL Apr 1999-Dec 2002

Warehouse Associate       

• Loading and stocking of packages headed for en route transit to customers.

• Prepared and executed inbound processing paperwork

• Handled data entry into computerized control systems for inventory control.

• Operated material handling equipment such as forklifts and hydraulic jacks.

• Packing and unpacking of outbound orders with scanning technology for shipping and receiving. Prepares receiving packets, reconciles overages/shortages/damages Operates a variety of office equipment