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- Information Technology
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OBJECTIVE: New career opportunity with professional organization to obtain a position that will enable me to use my strong customer service, financial, computer and management skills, as well as my educational background, and knowledge.
PROFILE: Extensive general business experience in the financial services industry, customer service, network, operations, ecommerce, sales in all directions of operations.
Areas of expertise:
Organize and prioritize individual workload in order to meet required deadlines
Team player who thrives in a collaborative, customer-focused, family environment
Excellent problem solving abilities
Commercial/Consumer Collections
Financial Analysis, accounting,
Management of operations
Customer Service
Human resource/Payroll/Accounts Payable
Regulatory Compliance
Information Integration
Assessment/Underwriting
Auditing & Credit Risk Reviews
Highly experienced on programing, platform, MSDOS, encryption, database, technologies, and skill trade
EDUCATION: Network Administration - Information Systems
University of North Carolina at Charlotte, 2002
Charlotte, NC
North Moore High School, 1998
Robbins, NC 27325
EXPERIENCE:
THE BABY’S GALLERIE West End, NC 2013-2015
Director of Operations
Manager over 5 employees; 10 different ecommerce platform sites
Responsible for warehouse, shipping daily order, reports
Accounts payable, payroll, purchasing
Accountable and responsible for all aspects of the entire company
Created inventory program for more than 1.2M in retail inventory
Listed/created over 1,500 different products on all sites
WELLS FARGO BANK Pinehurst, NC 2011-2013
Licensed Banker, Personal Banker II
Received Best Banker for NC Region in 2012
Achieved daily, monthly, quarterly, annual goals
Sales, Customer Service, daily reports,
Accountable Daily efficiency of entire branch sales, customer service, customer requests
Planning and development of responsibilities of daily goals set
Assist in development and implementation of special projects and promotions.
Communicate effectively with team members, team leads, and management
Responsible for approvals, leadership of all staff under Wells Fargo in the branch and surrounding branches
FIRST BANCORP (FIRST BANK) Seagrove, NC 2010-2011
Vice President - Branch Manager
Board of director member for Moore/Randolph county
Key Accomplishments:
Led efforts in lowering past dues from 8.00% to 1.19%
Lowered Non-accrual loans from 38 to 15
Increased branches Income from negative 538k to positive 328k
Personally managed the branch’s borrowing client base of 23 million in total loans outstanding. Deposit ratio of 36 million.
President’s Achievement Award 2011 promoted as well as promoted to Vice President
FIRST BANCORP (FIRST BANK) Candor, NC 2005-2010
Assistant Vice President – Branch Manager
Board of Director member for Montgomery County
Key Accomplishments:
Received the President’s Achievement Award 2005, 2006, 2007, 2009
Corporate trainer for loan operating system
App Center & Laser Pro, Trained over 150 employees
Grew branch portfolio from a 2 million to 8 million, Tripled Branches total Income
FIRST BANCORP (FIRST BANK) Kenansville, NC 2004-2005
Loan Officer
Key Accomplishments:
Member of team that dealt with all loans, accounts, & portfolio
transition from RBC Centura to First Bank conversion
Trained manager trainees on banks policies/procedures/lending
FIRST BANCORP (FIRST BANK) Anderson Creek, NC 2003-2004
Customer Service Representative
Key Accomplishments:
Opening checking accounts, savings accounts, IRA's, CD's, wire transfers, etc
FIRST BANCORP (FIRST BANK) Troy, NC 2002-2003
Loan Compliance Assistant
Key Accomplishments:
Performed the programming bank wide on bank ware loan operation system
Reviewed compliance on all loan documentation bank wide
SOFTWARE/SYSTEM SKILLS:
All Microsoft Office operating systems: ex: Word, Excel, Power Point, etc
Apple, Windows, Office, Quick Books, Ecommerce, Web design
CISCO, Net+, and A+ Operating Systems, EDR Reports, Flood Reports, Credit Leader
E-Vision Document & Check Research, E-Vision ERM Research, NADA, Equifax
GUI Horizon, Laser Pro, Horizon Teller, Title Insurance, Credit Life, A&H Insurance
LICENSE/CERTIFICATIONS:
North Carolina Life Insurance Agent License License #: 0016815350
Accidental, Life & Health Insurance License
FINRA Series 6 - License CRD# 6113639
Mortgage NMLS License
Notary Public
National Producer #: 16815350
REFERENCES: Roger Gentry Sr. Vice President First Bank (910) 638-0982
Joanne Meislin Owner The Baby’s Gallerie (315) 794-8462
Kenneth Hill CEO H&H Furniture & (336) 460-0064
Chief Express, LLC
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