Summary of qualifications

• Veteran with strong supervision experience and problem-solving abilities.
• Professional experience as a Business Solutions Representative with strong customer service skills.
• Expertise in building and maintaining rapport with clients and staff while resolving issues in a timely manner to ensure organizational success.
• Expertise in high quality employment services, including recruiting, selection and training of employees.
• Demonstrated expertise in reporting and statistical analysis that led to enhanced agency performance.
• Proficient with Microsoft Office: Word, Excel, PowerPoint and Outlook.
• Strong interpersonal, verbal, and written communication skills.

Work Force Solutions                         Austin, Texas                                                                           June 2015 to October 2015

Workforce Business Solutions Liaison 

• Collaborated with colleagues to assist more than 4,000 job seekers from a variety of culturally diverse backgrounds in the greater Austin area in connecting with 29,000 employers.
• Worked closely with career advisor to provide guidance regarding job placement and assures that we are compliance with state, local and private organizations.
• Served as official liaison between employers Human Resources department and the workforce agency, which ensured proper communication and cooperation between departments.
• Coordinated hiring events and workshops with employers, job seekers, and interested agencies seeking employment or employees. Advocated for office space when requested by employer, as needed.
• Provided placement services to job seekers and employers such as skills testing and applicant screening.
• Reviewed resume and state applications to select the best candidates for each of the job postings.
• Maintained and managed resume databases.
• Organized and distributed weekly hiring events schedule to staff.
• Assessed and  evaluated the effectiveness of each hiring event through individual interviews with employers.
• Supported staff in drafting and processing correspondence to employers and job seekers.
• Assisted with analyzing the internal staffing needs and training of the agency to enhance team performance.
• Coordinated and managed advertising for recruitment utilizing a variety of strategies including social media, web, and other media outlets for hiring events.
• Delivered high quality employment services to candidates and employers. Increased number of hires from 35 to 139 over a 2 month period.

Nitro Swimming                                  Bee Cave, Texas                                                                                August 2013 to July 2015

Lead Age Group Coach

• Provided support, feedback and encouragement for swimmers ages 5-18 which resulted in proper techniques and lifesaving skills.
• Monitored 600 students in competitive and non-competitive swimming courses.
• Taught the swimmers different strokes and swimming techniques.
• Advised the swimmers on healthy diet and exercise regimen to increase their performance.
• Provided guidance to swimmers on prospective academic and university swimming program choices.
• Responded to inquiries and concerns from parents/guardians regarding the performance of their child. 

United States Army                           Fort Bragg, North Carolina                                                 October 2008 to February 2012

Operation Non-Commission Officer in Charge

Detachment Logistic Operation Manager

Team Leader

• Responsible for the daily administrative operations of the unit and oversaw the accountability of unit personnel.
• Provided guidance to soldiers regarding post-secondary educational benefits, career track, military training school, and any personal matters.
• Assessed and evaluated soldiers’ concerns and personal needs to ensure high unit moral.
• Planned, coordinated, and administered annual training event using a budget of $250,000 for 120 soldiers in preparation for mobilization to Iraq.
• Accountable for highly sensitive equipment worth over $2 million dollars.
• Assisted the Operations Officer with administrative transactions throughout the Battalion, thus enabling the Officer to maintain focus on sustaining mission readiness.
• Processed incoming requests requiring the Colonel’s approval and ensured all mission-essential tasks were performed in accordance with Army standards and regulations.
• Assisted the Intelligent Support Team with the daily intelligence briefing and provided detailed intelligence briefings to the Colonel for communication up the chain of command.
• Managed intelligence collection throughout Iraq province, resulting in over 700 intelligence reports; named the most productive collection team in the region.
• Recorded disciplinary action proceedings and promotional board discussions for Battalion leadership. 
• Supervised and counseled soldiers on their daily tasks and equipment maintenance for logistical readiness.
• Deployed to Haiti in support of Operation Unified Response and to Iraq in support of Operation New Dawn.

KeyStaff                                                    Austin, Texas                                                                              January 2008 to June 2008

Account Manager

• Created new business and account partnerships to provide temporary staffing services.
• Recruited candidates from the Internet and conducted interviews for job placement at client locations.
• Organized and attended career fairs to recruit and select new candidates.
• Provided 24/7 assistance to respond to and resolve urgent client requests and business needs.
• Administered pre-employment screening exams to ensure clients received employees with necessary skills for job placement (e.g. computer skills, typing, and drug screening).
• Assessed employees’ performance and clients’ satisfaction with staffing placements.

Staff Management                               Austin, Texas                                                                          May 2007 to November 2007

New Business Development Manager  

• Created and managed national accounts for Human Resource services and recruited staff for small businesses.
• Managed scheduling and training of new staff members.
• Provided training to managers at client sites on supervision best practices, inventory control, and logistical processes.
• Recruited and processed all new employees and administered all pre-employment screening exams.

• Army Commendation Medal                                                                                                     February 29, 2012
• Army Achievement Medal                                                                                                         April 04, 2010, April 02, 2011
• Army Good Conduct Medal                                                                                                       January 10, 2012
• Army Outstanding Volunteer Service Medal                                                                          March 10, 2010
• Governor of Texas Certificate of Appreciation May 20, 2000  for service as an Intern in the Office of the Governor    

• Bachelor of Science
  Maritime Administration at Texas A&M University at Galveston
  2001 - 2014