Personal Profile

I am a creative yet conscientious person. I am also reliable, proactive resourceful, able to work to tight deadlines and hardworking. I am flexible and eager to learn new skills and possess a can do attitude. I enjoy working as part of a team as well as on my own. I allow my experiences to orchestrate the input within the development of my work. Communication is very important and I have made it one of my goals in life to be able to converse with anybody at any level. I adapt well to change and act efficiently & effectively. My goal for any company is to make them the best in the market and to give them a reputation that everyone can associate to.

My Skills

• Computer literate - Microsoft Office packages, Outlook & Sharepoint
• Database systems - CRM system, Cognos, Sage, Gift and Oracle systems
• Call Centre experience - Inbound and Outbound calls
• Customer focused – issue resolution and problem solving
• Excellent communication skills (listening, verbal/oral and written)
• Excellent interpersonal skills – able to motivate others and build and develop key relationships
• Time management skills - Punctual, prioritises to meet or exceed deadlines
• Experienced problem solver.
• Attention to detail – Update logs, diaries and database systems.
• Confident and pro-active approach to delegating tasks and responsibility to develop others
• Flexibility – multitask different subjects

Experience

November 2014 – February 2015 (Temporary Contract – Step Ahead)

The Education and Training Foundation – Project Support Officer/Team Administrator

The primary focus of this role was to support the projects team. I was responsible for the Administration of collective leadership knowledge sharing and relationship building across the organization and the sector, supporting the aims of the education and Training Foundation by ensuring the best learner experience and outcomes, share best practice in relation to the workforce development.

My day to day duties consisted of:

• Provide general administrative support, including word processing, filling and photocopying, diary management and arranging travel and accommodation.
• Facilitation of meetings including booking rooms and venues and arranging and setting up catering for meetings and preparing agendas.
• Create and maintain central filing systems for the team.
• Monitor schedules and budgets.
• Raise purchase orders.
• Liaise with external and internal stakeholders.
• Maintain enquiry inboxes, passing on information and actions to the appropriate people.
• Provide cover for other administrators as required.
• Administering website from backend/ Web editing.
• Booking venues and coordinating events.
• Prepare delegate packs/goody bags for events and arrange courier to deliver and collect event equipment.
• Create, update and maintain RAID logs for the team.

October 2014 – November 2014 (Temporary Contract – Step Ahead)

Creative Skillset – Interim Fund Administrator

In this role I assisted the Fund Team in all aspects of the grant giving. I was responsible for the administration of the bursary schemes ensuring it ran smoothly and to target. This role also required me to promote a positive approach to the achievement of acceptance, openness and equality of opportunity at work for people from under-represented groups (i.e. such as those with disabilities and from the Lesbian, Gay, Bisexual and Transgender and Black, Asian and Minority ethnic communities).

My day to day duties consisted of:

• Maintaining the grant management and reporting systems on all funds using the grants database GIFTS.
• Review submitted applications and follow up applications on necessary amendments.
• Assess bursary applications and acquire appropriate advice and references in order to reach a judgment or recommendation for approval to Fund Managers and Senior Assessors.
• Be the first point of contact in relation to bursary queries over the phone and via email.
• Provide fund knowledge throughout Creative Skillset.
• Ensure the Creative Skillset website is up to date.
• Provide any other administrative support to the Fund Team as required.

April 2014 – September 2014 (Temporary Contract – Spring Personnel)

City and Guilds – Administrator

In this role I provided support with ensuring Functional Skills English results are processed to target and any accompanying administrative work required to support this.

My day to day duties consisted of:

• Send request to examiners for scripts to be marked.
• Delegate scripts to examiners ensuring each examiner have an equal amount of work.
• Send scripts to examiners via the post.
• Chase up scripts, which have not been marked by examiners to ensure SLA’s are met.
• Give Systems assistance when examiners are unable to access scripts online.
• Process candidate amendments.
• Recalculate examiners payments and send request to payroll for the difference to be debited.
• Action Service Requests ensuring queries are answered within seven-day SLA.
• Scanning documentation
• Update logs
• Manage shared inboxes.
• Filing, archiving and general admin duties.

January 2014 – April 2014 (Temporary Contract – Spring Personnel)

Panalpina World Transport Pan Projects Division Ltd. - Project Coordinator

The primary focus of this role was to support the projects team.  I was responsible for the tracking key deliverables. I provided updates on production of the project and provided management reports to ensure milestones were on track.

My day to day duties consisted of:

• Request proof of delivery from contractors globally by email.
• Request Material Receipts from internal departments via email.
• Create billing packs to be invoiced.
• Create and send (Freight Certificate Receipts FCR) documents.
• Scanning documentation
• Filing, general admin duties.
• Update billing logs
• Update/manage request logs

2013 June – August 2013 (Temporary Contract – Hays)

Liverpool Victoria Reconciliations - Administrator (Receivables Department)

This role supported the transition of data from the existing to the new operating system.  This required excellent attention to detail to amend and transfer customer data.  

My day to day duties consisted of:

• Check brokers details against the Internet and make amendments as required.
• Cancel inactive broker accounts on Oracle (accounting system) ensuring they do not appear on monthly statements
• Use Oracle to turn off paper statements to ensure the broker receives an electronic statement.
• Call brokers regarding Online Accounting Management Service and switch from BACs / cheque payments.

Feb 2013 – March 2013 (Temporary Contract – Step Ahead)

Nurses and Midwives Council - Administrator/PA

In this role I assisted with the smooth running of the office by receiving and booking client’s travel,

accommodation and venue hire ensuring they arrive at the event/court on time. These bookings would be

made for Registrars, Consultants and Nurses.

My day to day duties consisted of:

• Maintain the systems and procedures of the CTU
• Receive and book travel, accommodation and venue hire for the client at the best value
• Make bookings with the clients preferred supplier list.
• Send confirmation of travel and accommodation to the client and ensure stakeholders are informed of booking status and changes via email and written.
• Liaise with client suppliers and build strong working relationships with them.
• Maintain efficient administrative systems/procedures/databases (excel spreadsheets)
• Ensure my personal daily targets and team’s targets are met.
• Action amendments to booking requests promptly and efficiently
• Attend meeting and participate in development opportunities.
• Answering telephone calls/queries.

2005 March – September 2012

Chartis Insurance UK / AIG Europe / Landmark Insurance

Operations Assistant/Private Client Group (PCG) / Support Technician

My role had a dual focus.  As Operations Assistant I ensured the smooth transition of all Personal Lines High net worth data (Motor, Household, Travel, Marine) provided by Third Party Administrators and Brokers. Data was received either by outlook, via email on a spreadsheet or in a shared drop box. I would load a large volume of data each month (upto 3000 policies). As Support Technician I was supporting Underwriters on internal process compliance.

My day-to-day duties consisted of:

• Load data received electronically and manually onto in house systems.
• Amend errors and ensure that required information is chased on a regular basis
• Updating Management Information databases as required.
• Send monthly bookings reports & Error reports to brokers using Cognos and in-house systems.
• Supporting teams and brokers with projects.
• Write financial reports ensuring monthly and quarterly budgets are met.
• Sending weekly reports to brokers and management regarding SLA’s
• Financial Administration such as creating tax forms for bookings and ensuring the correct amount of tax is paid and booked.
• Dealing with ad-hoc Third Party Administrators/Brokers requests, such as issuing no claims discount letters.
• Issuing New Business, Renewals, Endorsements premium adjustments for mid-term alterations.
• Delegating work to my team members in my team leaders absence.
• Scheduling monthly meetings with my team and with brokers.
• Training and supervising colleagues.
• Liaising with other internal departments and resolving associated queries.
• Assisting with other internal departments and resolving associated queries.
• Maintaining relationships with brokers to encourage good quality business.
• Handling incoming telephone calls received within the department.
• Filing.
• General administration duties.
• Organizing team-building activities in working hours as well as out of working hours.

2004 Mar – to Oct 2004

Lambeth Service Centre - Customer Service Advisor within Housing.

2003 August – February 2004

Lambeth Housing - Administration Assistant

2000 November – August 2003

Argos - Sales Assistant

1998 April – 2000 November

Positive Image - Receptionist/Junior Stylist

Education

2010 – Present Kaplan Open Learning University

Business Management Studies Degree. Year one achieved. On going

2000-2002 Croydon College

BTEC National Computing        

1999–2000 Westminster College                                                          

GNVQ Intermediate Business Studies (Level 2)

1998–1999                                                                                           

GNVQ Intermediate Leisure & Tourism (Level 2)

1993–1998 Burntwood School                                                             

9 GCSEs (including Maths & English)

Personal Development

• 2010 - Microsoft Office Word 2003 - Intermediate. Pass
• 2011 - Microsoft Office Excel 2003 - Intermediate pass
• 2011 - Introduction to Re-insurance - Introduction Pass

References available on request.