CUSTOMER SERVICE EXECUTIVE:-

Leadership/ Managerial:

A highly talented & accomplished Customer Service professional with extensive skills and experience in Customer Relation, Sale, Sales Support, and Telemarketing. Consistently selected to assume leadership roles District-wide. Proactively approach account & business challenges, applying problem solving skills, persistence, teamwork and resourcefulness to achieve positive result.

Sales / Marketing / Business Development:

Adept in developing and executing strategies that increase the market share and sales, identifying and capitalize on growth opportunities through analysis, product expertise and sound business instincts.

PROFESSIONAL EXPERIENCE:-

PACIFIC INTERNATIONAL LINE (PIL)

• Currently working in Pacific international line as equipment in charge. Maintaining daily weekly inventory reports and taking care for vessel operations.
  • Handle daily inventory reports Dammam container releases.
  • Monitoring and managing the vessel operations etc vsl ETA. ETD and sending the terminal discharging report to all transshipment ports.
  • Directly coordinating with the ventures and customers for prompt releases.
  • Maintaining the demurrage and detentions for all inbound and outbound shipment and closely monitoring

COSCO CONTAINER LINES (Cosco )

• Worked as assistant equipment in charge for COSCO container Lines. As COSCO Line is China Semi Government line.
  • Vast experience of handling loading and discharging.
  • Handling projects cargo releases and promptly follow up to avoid lack of flow.
  • Directly coordinating with the ventures and customers for prompt releases.
  • Maintaining the demurrage and detentions for all inbound and outbound shipment and closely monitoring.

VODAFONE MOBILE:

• Worked as a Customer Service executive at Intelenet Global Services for Vodafone Mobile Network for the period 0f 12 month.
  • Deliver world class customer service and build customer satisfaction and loyalty.
  • Strive for one-call resolution of customer issues.
  • Increase the customer experience by providing information on new products, rate, plans, and services through up selling opportunities
  • Strike a positive and cooperative tone with both customers and co-workers.

GLOBAL E SERVICE FOR YELLOW PAGE:

• Worked as a Customer Sales executive at Global E-Services for Yellow Pages for the period of 17 months.
  •  Present product offerings in the best light to prospects and customers to be able to evoke confidence.
  •  Achieve sales metrics and performance goals by delighting each customer.
  • Make outbound calls and send outbound emails to follow-up and close sales.
  • Track and manage all leads to ensure that follow-up in a timely manner

HEWLETT –PACKARD COMPANY HP COMPUTERS:

• Worked as a Customer Service executive at Stream global Services for HP Computers for the period of 12 months.
  •  Handle calls in busy hybrid inbound/outbound call center at HP Customer Care Center. 
  • Trouble shooting for HP computers for soft ware and hard ware issue.

ACADEMIC QUALIFICATIONS:-

• Passed H.S.C. examination in 2009 from Delhi University Board of Education by Second  Class.
• Passed S.S.C. examination in 2007 from Delhi University Board.

COMPUTER QUALIFICATIONS:-

• Basic Electronics and Computer Application.

(Analog, Digital and Microprocessor & Microsoft Word, Excel & PowerPoint)

• Operating System and P.C. Hardware.

(Windows 98’, Windows 2000’ & Windows Xp.)

PERSONAL STRENGTHS:-

• Positive attitude and result oriented approach.
• A firm believer in the concept of team player.

• Interested in continuous professional development.
• Aptitude to accept newer challenges in work.
• Good in interpersonal relationship skills.
• Enthusiastic  and committed to maintain quality and efficiency
• Strong communication and problem solving skills.
• Enjoy new challenges and willing to take extra responsibilities to get work done.

PERSONAL DETAILS:-

• DATE OF BIRTH                  :               31 DECEMBER 1987.
• MARITAL STATUS             :               SINGLE.
• NATIONALITY                    :               INDIAN.               
• MOTHER TONGUE             :               URDU    .
• LANGUAGES KNOWN       :               ENGLISH, HINDI, MARATHI, URDU.
• INTEREST/HOBBIES           :               CRICKET,  TRAVELING AND LISTENING TO MUSIC.
• PASSPORT NO.                    :               J 5600087