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Customer Service Representative with over 10 plus years of experience involving telephone, sales, accounting & dispatching • 10 plus years Microsoft office, Excel Software & outlook • 8+ years QuickBooks Software • 55 WPM Willing to relocate: Anywhere Authorized to work in the US for any employer
Work Experience Office Manager BTR Trucks & Service - Baltimore, MD February 2018 to Present Answering phones, process purchase orders, matching invoice for data entry into BTR Internal Program. Updating all vehicle maintenance files , processing all RO# into the system including closing,processing part orders, entering part number into RO#. Maintaining employee files, weekly payroll, customer data base, communication between customer & insurance company, entering estimates into system. any other duties assigned DOT Compliance Supervisor / Customer Service/ Data Entry Allied Environmental Services, Inc. - Laurel, MD January 2016 to January 2018 Answering phones, process purchase orders, matching invoice for data entry into Quick Books. Updating all DOT compliance records, vehicle maintenance files , renewing all vehicle registrations, including SME tags, apportioned tags. Maintaining all Driver files ,accident files and insurance compliance records. All accounts payable, data entry of equipment invoice. Dispatcher JJ McDonnell - Jessup, MD April 2015 to January 2016 Answering phones, process new orders, data entry • Process Wegmans orders, invoice in W- Buy program • Dispatch routes, process load sheets for billing accuracy & invoicing • Maintain Dispatch logs, process credits, answering emails & direct them to correct department Dispatcher/Customer Service Dispatcher Black Tie Services - Baltimore, MD
January 2015 to January 2015 Answer phones, filing, process service calls • Dispatch service technicians, evaluate calls, schedule future service tickets • Set appointments with vendor to service machines & removal of equipment owned by company • Answer all emails for service & vending calls, directing to the accurate departments • Follow up on problem accounts, also any other office duty assigned Customer Service Administrator R& H Construction - Baltimore, MD March 2010 to December 2014 Answering phones, processing work orders, invoicing all completed job sites • Maintaining Billing, collections, customer accounts & processing daily cash deposits • Follow up on all accounts, processing purchase orders, ordering product for job sites Customer Service Administrator IAA - Baltimore, MD April 2008 to March 2010 Answering phones, processing pickups & drop off times for totaled vehicles • Processing recovery tow fees, storage fees & oversized recovery equipment fees • Follow up on all title work & keys for upcoming auctions • Maintaining Dealership information, resolve any correction needed on dealer paperwork for processing auction sales Customer Service Manager/ Accor Coordinator Guest Supply Inc. - Odenton, MD July 2001 to March 2008 Answering phones, processing orders, filling & maintain customer accounts • Maintaining Accor website, orders, updating inventory & scheduling shipments within 14 day guidelines • Maintain sales reps & customer price books, update any information as needed
Education High School Diploma Southern High School - Baltimore, MD 1993
Awards Dot Compliance/ Alchol Misuse & Controlled Substance Use April 2014 Supervisor Training Program in compliance with 49 CFR, Part 382.603(a) DOT ComplianceMarch 2016 Federal Motor Carrier Safety Regulations Seminar
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