Job Category

Shipboard Officer / Personnel / Crew

Description

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Objective:   Seek the Position of Hotel restaurant manager

SUMMARY:   Exceptionally talented Hotel Room Service and restaurant Manager with great background skills 
Excellent customer service skills
Commercial awareness
Flexibility
Good interpersonal skills
Communication skills
Problem-solving skills
Organizational skills
in managing the process of creating an overall in-room dining experience.

Summary of Qualifications

Great patience, tact and diplomacy to deal with internal and    external customers.
Strong ability to read, write and speak the English language.
In-depth knowledge of Microsoft Office and MICROS systems.
Excellent organizational, interpersonal and administrative skills.
Immense ability to handle multiple tasks.
Strong leadership skills and the ability to motivate people.
Great knowledge and understanding of hotel fire procedures.
In-dept knowledge of hotel security procedures.
Profound knowledge of Hotel Health & Safety policy and    procedures.
Strong knowledge of Departmental Safe Systems of Work and    Hotel facilities and opportunities.
Professional Experience

Assistant restaurant manager | Holiday Inn Olaya Riyadh 2013-to date
Interview, select, train, supervise, counsel and discipline room service staff for the efficient operation of the outlet.
Manage all special events in one of the banquet rooms.
Conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes.

Taking responsibility for the business performance of the restaurant.
 Analyzing and planning restaurant sales levels and profitability.
 Organizing marketing activities, such as promotional events and discount schemes.
 Preparing reports at the end of the shift/week, including staff control, food control and sales.
 Creating and executing plans for department sales, profit and staff development.
 Setting budgets and/or agreeing them with senior management.
. 
Coordinating the entire operation of the restaurant during scheduled shifts.
Managing staff and providing them with feedback.
Responding to customer complaints.
Ensuring that all employees adhere to the company's uniform standards.
Meeting and greeting customers and organizing table reservations.
Advising customers on menu and wine choice.
Recruiting, training and motivating staff.
Organizing and supervising the shifts of kitchen, waiting and cleaning staff.
Ensure par stock levels are maintained by calculating inventory, ordering, retrieving and stocking product.
Audit table set-up to ensure standards are being complied with.
Coach employees to ensure 100% compliance.
Visually monitor and take corrective action to ensure food quality and service standards are met.
Provide guidance for improvement and implement necessary adjustments for consistency.
Investigate and resolve food quality and service complaints.
Supervised and promoted Excellence room activities.
Supervised student and temporary employees during a major portion of the employee's work time.
Sold convenience store items.
Maintained simple records of income, expenses and inventory needs.
Coordinated Excellence photo I.D. card operation.
Communicated with vendors, both verbally and in writing, on matters relating to Excellence room operation.
Coordinated space and table rental and set up furniture for fairs, flea markets and other events during trade shows.
Replenished and removed money from soda and candy machines throughout Hotel.
Coordinated rental of commuter lockers and locks.

Room Service and  restaurant Supervisor | Radisson Blue Riyadh 2010-2013 
Carried out designated duties within the room service department.
Took guest orders for any Room Service.
Delivered food and drinks items from the Room Service menu to bedrooms as required.
Collected dirty trays.
Undertook general duties for the Room Service team as required.
Ensured that brand standards of customer service were consistently maintained.
Delivered Guest amenities in a timely manner.
Order Taker | Marriott Riyadh 2000-2008
Promptly answered room service calls, 
Announced any specials and promoted menu items also, documented orders, repeated items back to callers to ensure accuracy and quoted expected arrival time with speed and accuracy. Immediately inputted order information into point of sale system and gave food server hard copy of check to be delivered with order.
• Read order tickets and bring together the order in the kitchen area
• Delivered food items to the visitors and guests in their rooms
• Cleaned and sanitized guestrooms at the end of the meal and return dining items to the kitchen area
• Kept lobbies clean of trays and cups8
Waiter | Sharma Elsheikh Marriott Beach Resort 1998 – 2000
Always appeared in a professional demeanor for serving meals to guests in their rooms by carrying silverware, linen, and food on tray or cart also, 
cleaned tables after guests have finished eating. Continuously stocked service areas with supplies such as coffee, food, tableware, and linens, 
ensured the quality of service guests expect by ensuring total guest satisfaction and resolved guest complaints within the scope of authority.
• Provided highest quality product the guests in a timely and polite manner
• Retrieved all guests’ trays and carts upon the guests’ demand
• Responsible for being memorable in all menu items, pricing and other services provided by the employer in relation to Room Service
• Exercised appropriate telephone manners with guests
• Delivered outgoing orders as per guest’s requests
Certification of Achievement: 
IHG Management food Safety Level 1 – 10-9-2014
IHG Management food Safety Level 2 – 1-2015
Craft Training Certificate 2013
Social Media Brand Standard Ambassador 
IHG & Harvard University Courses: 
New Manager Transition 
Leading other great Team 
Change Management 
Persuading Others
Coaching 
Customer Focus 
Feedback Essential  
Stress Management 
Career Management
Leading & Motivating 
Financial & Marketing 

Education

Institute of Tourism & Hotel Management Egypt Portside 
Diploma – Graduated 1997 

Skills

• Excellent customer service skills Commercial awareness Flexibility Good interpersonal skills Communication skills Problem-solving skills Organizational skills in managing the process of creating an overall in-room dining experience. 10 years by 2016

Certifications

• Food safty level 1 ..level 2 Mar 2014

Links

• [email protected]