• 15+ years of experience.
• Demonstrated success in the management of service related operations.
• Vast ability to communicate effectively with company employees and various business contacts in a courteous, professional, and positive manner.
• Profound customer service focus.
• Excellent communication and interpersonal skills.
• Extraordinary attention to detail and organizational skills.
• Strong work-ethic.
• Profound capability to manage and motivate personnel.

• Operated 120’ passenger fishing boat nightly
• Responsible for all navigation and fishing operations
• Assigned crew duties and personnel

• Operated passenger fishing/ cruising operation for 60-77' passenger vessel.
• Steered vessel and operate navigational instruments.
• Maintained on-board mechanical equipment and hydraulic systems.
• Performed all vessel repair and maintenance.
• Estimated costs of operations and plan budget for each fishing season.
• Established fish marketing plan and kept records of all financial transactions.

• Oversaw all aspects of a Marina, including service, store operations, fuel sales and deliveries, and water and land storage.
• Handled purchasing for marina including fuel, store supplies, and service parts.
• Oversaw marina maintenance/construction including bulkheads, docks, electrical, water and bottom washing pit.
• Oversaw mechanics’ repairs.
• Assigned boat slip rentals.
• Booked seasonal and emergency maintenance haul-outs.
• Helped with customer billing.
• Attended meetings with marina staff, marina customers, suppliers, government agencies.
• Made presentations to marina owners.
• Monitored planned maintenance schedules.

September, 1998 – May, 2000

• Certified Masters License since July, 1988
• Vessel Captain holding U.S. Coast Guard Masters to 100 ton license
• Operated passenger excursion vessels and private boats/yachts up to 130 feet