Customer Service and BBIII Field Service Technician

E-Verified status for federal contracts or subcontracts that contain the Federal Acquisition Regulation (FAR) E-Verify.

Authorized to work in the US for any employer Work Experience BBIII Service technician Altice USA - Piscataway, NJ March 2007 to Present Experience in installation, service, and repair of all home and business  A/V, Telecommunications and Networking systems. 

Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. 

Installations of equipment from the Outside Plant to the client buisness or residential premises. 

Trouble shooting of client PC hardware, software and networking equipment. 

Surveyed as well as conducted field investigations pertaining to customer claims and company system services or damage reports.  

Ensures company technical, quality, safety, and   customer service requirements are followed pertaining to all aspects of the installation, service, repair and customer service/education.

Experience in installation, service, and repairs of all home and business A/V, Telecommunications and Networking systems. 

Installations of equipment from the Outside Plant to the client business or residential premises. 

Trouble shooting of client PC hardware, software and networking equipment. 

Knowledge of digital computer equipment capabilities and functions. 

Knowledge of the OS of a computer and related peripheral equipment. 

Partners and interacts with other service technician(s) during customer installations and scheduling adjustments. At times, will serve as the lead technician on customer installations.

Surveyed commercial and residential for future exterior to interior services. 

Conducted field investigations pertaining to customer claims and company system services or damage reports.

Demonstrate high level company technical, quality, safety, and customer service requirements pertaining to all aspects of the

installation, service, repair and client service/education. 

Respect rules, guidelines and company standards at all times.  Ability to work collaboratively in a team environment.

Abheres to and promote a culture compliance as it pertains to state and company regulations.
Knowledge of office procedures and functions.

Surveillance System Installer CT&T Security 

Edison, NJ October 2003 to March 2007 Responsible for the installation, service and repair of customer's security system. 

Ensure all company procedures and protocols are followed always. 

Assist and educate the customer on security system and programs installed.

Trouble shooting of client PC hardware, software and networking equipment Education High school Skills Electrical, Hand Tools Additional Information Skills.

Exceptional Customer Service.

Conflict resolution proficiency. 

Bilingual (English/ Spanish). 

Strong problem-solving ability.  

Able to multitask