Friday, September 20, 2024

Customer Services News

ABB, Aibel Tie-up for Offshore Wind Connections

ABB and Aibel today announced a strategic partnership to deliver state-of-the-art offshore wind integration solutions. ABB will focus on its proven high voltage direct current (HVDC) technology, while Aibel will take turnkey Engineering, Procurement and Construction (EPC) responsibility for the design, construction, installation and commissioning of the offshore platforms. The partnership will combine the core competencies of the two companies to deliver best-in-class solutions. The partners will collaborate on the design, engineering and optimization of offshore wind connections.

ABB, Fluor Partnership for Power Substation Projects delivery

ABB and Fluor have formed a global strategic partnership for the execution of large turnkey engineering, procurement and construction (EPC) projects for electrical substations. By combining ABB’s world-leading technology and its market leadership position in power transmission and distribution with Fluor’s expertise and experience in delivering large EPC projects, the partnership will help meet the evolving need of power grids across the globe for safe, reliable and state-of-the-art electrical substations.

Scottish Power Faces Sales Ban Over Customer Service Woes

One of Britain's "big six" energy suppliers, Iberdrola-owned Scottish Power, could face a selling ban if it doesn't improve certain customer services, including cutting helpline waiting times, the energy regulator said on Friday. Watchdog Ofgem launched an investigation into some of Scottish Power's customer services on Friday and gave the energy supplier monthly deadlines to improve them or it will suspend the company's sales activities. Britain's energy suppliers are in stiff competition for new customers as smaller providers are gaining market share and a sales ban would hurt Scottish Power's ability to gain new users.